The data transmission between the alarm panel, at the premises of the customer, and the Alarm Receiving Centre Connexcenter, will change rapidly in the coming years. This is due to the fact that the technical evolution, in digital communication techniques, is making more and more use of the IP platform. Connexcenter has already a lot of reliable IP Receivers that can cope with this kind of evolution. Here you can find more info about the type of IP Receivers.
Our company deliberately chose to operate just outside the Brussels area. This means we are never hindered by traffic jams while we are still easily accessible thanks to our central location in Belgium. In our new buildings we furthermore enjoy the latest data connections made available to us at the hyper modern Qualitis business park.
Connexcenter is a licensed emergency centre which always works together with certified burglar and fire alarm installers. Ask your installer to connect your installation to our alarm receiving centre.
Are you taking over a security installation and is the installer unknown to you? Take a look on the website of the Home Affairs Federal Public Service where you can find an updated list of certified installers near you.
Good news for clients connected to Connexcenter. We make sure the authorities are aware of your installation.
If you are not connected to an emergency centre, we advise you to contact your certified installer, who will tell you how best to go about notifying the authorities of your alarm system.
Mind that notification is compulsory by law!
A burglar alarm consists of movement sensors, among other things. The word says it all, they detect movement.Your certified installer can advise you further on the matter, but one thing is for certain: ‘There is only one solution for the self-willed cat: keep it out of the armed zones...'
First of all, you should make sure that your installation undergoes regular maintenance by a certified installer (preferably on an annual basis). This makes false alarms less likely. False alarms increase the workload at Connexcenter and interfere with the continuity of our service. Unnecessary intervention by the emergency services may even result in a charge which can be very high, depending on the kind of intervention. Below you can find some tips based on our practical experience:
If you want to reduce the risk of burglary or fire to a minimum, simply installing detection systems is not sufficient. They also need to be connected to an emergency centre which can guarantee decent follow-up.
In addition, you need to seek detailed advice regarding the physical measures (locks, doors, ...) and organisational measures (key and code management) that can optimise your security concept. Do not hesitate to contact a certified installer who can assist you in this.
Connexcenter has been active in the emergency centre world for over 10 years and focuses its attention on the client. If you are looking for an emergency centre which is known to provide ‘quality service at a fair price’,Connexcenter is the place to be. After all, our ISO 9001:2008 quality manual states that we strive to be
'not the biggest but the best'.
Our operators are trained to treat all clients in a friendly and correct manner. They completely appreciate the fact that alarms can be quite stressful for you. They will therefore do everything in their power to help you as quickly as possible.
Of course we are equipped for remote video surveillance. However, it is advisable that you contact Connexcenter in advance (together with your installer) to see which products can be connected to our alarm receiving centre without any technical limitations.
Don’t hesitate to contact our Commercial Support service. Contact details:
Certified installers can contact our Commercial Support service. Contact details:
You need to provide the following details:
Connexcenter is in compliance with all statutory requirements (IBZ license) imposed by the Ministry of Home Affairs, and furthermore meets all standards imposed by insurance companies (INCERT) and the requirements of the National Security Authority of the Ministry of Foreign Affairs.
The following checks are carried out to see whether we continue to meet the requirements above:
In other words, our clients’ details are in safe hands.